If you do not find the questions or answers you are looking for in the FAQ’s listed below please do not hesitate to contact us either by phone on 01375 820090 or via email: enquiries@vocaltel.co.uk.

What is VoIP?

VoIP ( Voice Over Internet Protocol ) is a method of sending calls over a public or private internet connection. A straightforward explanation is that voice signals are converted into a digital format and put into small data packets, these packets are the sent to the far end destination where the process is reversed.

Is VoIP reliable?

Yes, in fact many of the calls made in the UK every day are sent via VoIP and it is now so widely accepted that many of the worlds largest companies and telephone networks rely on it for their communications.

What are the benefits of VoIP?

With lines costing just £5 per month, UK fixed and mobile calls at less than 1p per minute and an abundance of advanced PBX features VoIP has considerable benefits over traditional telephony

Why is VoIP telephony cheaper?

Rather than relying on dedicated fixed lines to make or receive calls VoIP lines use existing broadband connectivity thereby reducing the need for costly fixed lines and In the case of outbound call costs VoIP calls can directly access the UK telephone network at the most cost effective point thereby significantly reducing call charges.

Is VoIP right for my business?

The simple answer is yes. VoIP is suitable for any business and provides substantial benefits in terms of both cost savings and efficiency.

Can I keep my existing number if I move to VoIP?

Yes, everyone understands that the existing published number of any business is a vital asset and to this end telecom regulations have been specifically designed to allow end users to move their numbers between providers. At Vocaltel we have a number wholesale carrier interconnect agreements in place that allow us to host both fixed line and non geographic numbers from other operators

What is a VoIP PBX?

A VoIP PBX is a telephone system that performs all of the functions of a traditional telephone system but uses a cabled or wireless data network to connect handsets throughout a building. VoIP PBX’s can either be located on site or cloud based where all of the system intelligence is located at a secure data center.

What features can a VoIP PBX offer?

VoIP PBX’s can offer a huge range of high end features such as conferencing, direct dial in, call recording, remote extensions, video calling and much more at no additional cost.

Are VoIP PBX’s expensive or complex to install?

No, VoIP PBX’s are very inexpensive and extremely easy to install. With fully featured VoIP PBX systems costing just £5 per extension per month with no line rental costs and UK fixed and mobile calls at less than 1p per minute the case for moving to VoIP has never been stronger.

Can I use my existing Broadband service for VoIP?

In many cases yes. At Vocaltel we use bespoke technology to ensure that VoIP calls are not affected by other internet traffic and as such a standard good quality business broadband connection is perfectly adequate although in cases where existing broadband services are not suitable Vocaltel can provide suitable services via alternative methods at no cost to the end user.

Is VoIP telephony secure?

Yes, all Voip calls are sent in a format that is much more difficult to intercept than that of traditional calls. In terms of security against fraud Vocaltal run 24/7 real time fraud analysis tools on all lines and by default block calls to high cost destinations and numbers typicaly associated with fraudulent activity.

What is a VoIP softphone?

A VoIP softphone ( sometimes know as a VoIP client ) is software that runs on a PC, or more commonly a smartphone, to provide the functions of a standard VoIP extension. There are many softphones available and depending on whether they are "paid for" or free give varying levels of functionality. When using a softphone as a VoIP PBX extension the device uses either mobile data or local WiFi to connect to the PBX.

How can “BT lines” be cheaper than BT?

Some time ago government deregulation split BT into different parts with BT Openreach providing infrastructure and BT retail selling lines and services. All BT lines in the UK are provided by BT Openreach on a wholesale basis and are sold to approved service providers ( BT retail and Vocaltel included ) at a regulated cost meaning that all companies buy lines at the same price. The cost charged to the end user is simply the wholesale price plus any profit margin a provider wants to make. In some cases the profit margin added by BT retail is greater than that added by other providers resulting in BT retail prices being higher than that of other providers.

What are DDI numbers?

DDI numbers (Direct Dial In ) are numbers that can be dialled by any telephone user and routed to your telephones. DDI numbers can be UK geographic numbers such as 01, 02 etc., non geographic numbers 0300, 0330 & 0845, Freephone numbers 0800, 0808 or even international numbers. Companies using VoIP PBX’s can have multiple direct dial in numbers routing directly to extensions thereby giving all users their own unique telephone number.