GDPR compliant call recording



As of 25/05/2018 the new GDPR directive sets out a definitive list of when and how call recording can take place as well as information on how recordings should be stored. Under GDPR it is no longer acceptable to simply state "calls may be recorded for training and monitoring purposes" as customer consent is now required before any recording can take place, similarly should a recorded customer call be in progress the customer must be able to ask for recording to be stopped and deleted. In addition to these consent issues there are also strict conditions regarding the encryption of and access to recordings and the retention periods for any stored recording. Vocaltels GDPR recording service has been specifically designed to comply with these requirements and can be used with both our Centrex5 VoIP PBX or existing analogue / ISDN PBX's.