Centrex5 Features


All Centrex5 PBX systems come with every feature as standard, in addition to the more common features found on most PBX systems, these include but are not limited to:

  • GDPR call recording
  • One touch call recording
  • Direct extension dialling
  • Dial by directory name
  • Multi level auto attendant
  • Voicemail to email
  • Whisper. listen, barge
  • Complex call distribution algorithms
  • Voice prompt recording / upload
  • Music on hold upload
  • Multiple levels of VoIP security ( location based, user agent based, TLS, SRTP etc.)
  • Complex call queuing
  • Call center working (static and dynamic agents)
  • Call center wallboard support
  • Conferencing
  • Presence / Busy lamp field support for desktop, mobile and PC based extensions
  • Intelligent call return
  • Full developer access for customer specific systems
  • Customer satisfaction surveys
  • Extension self management portal
  • Pre call announcements
  • Full access to all SIP functionality ( media, SIP signalling, encryption etc.)
  • Full unrestricted access to every PBX feature and function
  • QR code and web link activation of mobile and desktop PC softphones
  • PC screen pop up on incoming calls ( Microsoft Outlook, Google contacts, Salesforce, Microsoft dynamics etc.)